This page covers some frequently asked questions regarding Lansweeper's Network Discovery.
Network Discovery is currently a preview feature, so please anticipate occasional adjustments and improvements as we refine its performance.
Lansweeper's Network Discovery enables you to discover all IT and OT assets within your network. If you'd like to learn more about Network Discovery, head on over to Install Network Discovery.
Frequently asked questions (FAQ)
- Can I install "(full) Network Discovery" on a machine that already has "OT Network Discovery"?
- During the installer I get the message: “There has been an error. Could not start Lansweeper IT Netw...
- What are the installer return codes and possible error messages?
- Why am I not seeing all asset data (yet)?
- How do I solve duplicate issues?
- Can I unlink the Network Discovery from my Lansweeper Site?
- Can I reset or change the password from my Network Discovery Hub?
Can I install "(full) Network Discovery" on a machine that already has "OT Network Discovery"?
Yes, during preview these will be able to run on the same machine.
During the installer I get the message: “There has been an error. Could not start Lansweeper IT Network Discovery Hub Service. The application will exit now.” How can I solve it?
We've observed that this process may run slower on certain machines. The slowdown could be due to factors such as a slow hard disk, low memory, or limited CPU resources. We are currently investigating the root cause of this issue.
To resolve this message during the installation:
- Press Windows + R to open Run.
- Enter regedit to open the Registry Editor.
- Navigate to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Controlor copy-paste the location in the navigation bar. - In the Control registry folder, move to the right side and create a new DWORD (32-bit) Value called “ServicesPipeTimeout”.
- In the Edit Value window, change the Base to Decimal.
- In the Value Data field, enter a value of “600000”.
- Select OK.
- Exit the Registry Editor and restart your system.Failing to restart will prevent the changes from being applied.
- After restarting, run the Network Discovery installer.
What are the installer return codes and possible error messages?
When the installer terminates with an exit code during the pre-installation phase, no actions have been executed with no files or changes left behind.
In the event the installer terminates during the installation, a rollback will occur and no files or changes will be left behind.
The ranges are the following:
- 0 (zero) will be returned when the installer finished as expected, without issues.
- 20-39 range: issues regarding OS, installer or current installation (pre-installation)
- 40-59 range: issues regarding user input (pre-installation)
- 60-79 range: issues during installation (removing the installation)
- 80-99 range: warnings during installation (keeping the installation)
| Exit Code | Description | Position |
|---|---|---|
| 0 | The installer finished with success. | |
| 20-39 | Issues regarding OS, installer, or current installation. | Pre-installation |
| 20 | Another installation is already in progress. Please finish that installation before starting a new one. | |
| 21 | This installer is being run on an unsupported operating system. Please update your OS if possible. | |
| 22 | The existing installation is newer than the version you want to install. Installer will be closed. | |
| 40-59 | Issues regarding user input. | Pre-installation |
| 40 | You must accept the terms of use before continuing with the installation. Please use the accepteula parameter for this. | |
| 41 | A valid linking code to your Lansweeper Site is required to continue. Please use the cloudtoken parameter for this. | |
| 42 | A valid proxy configuration is required to continue with the installation. Please use both the proxyserver and proxyport parameters (or none). | |
| 43 | A valid proxy port is required to continue with the installation. Please use the proxyport parameter correctly. | |
| 44 | No module was selected to be installed. Installer will be closed. | |
| 60-79 | Issues during the installation (installation will be rolled back). | Installation |
| 60 | PowerShell script execution is not enabled on your computer. Ensure your computer is configured to allow PowerShell script execution. | |
| 61 | A link to your Lansweeper Site could not be made. (IT Agent only) |
|
| 62 | A required component service could not be started. | |
| 80-99 | Warnings during installation (installation will be kept). | Installation |
| 80 | The installation succeeded but a link to your Lansweeper Site could not be made. (Network Discovery only) |
Why am I not seeing all asset data (yet)?
We’re remapping all data to a universal data model. As we’re doing this in phases, you’ll only see certain data sections available on the asset page.
Currently, these sections are available:
- HW
- Operating System
- Software
- Monitor
This list is continuously being extended.
How do I solve duplicate issues?
- In your Lansweeper Site, go to Scanning > Discovery systems.
- Select Agent-less.
- Select the Network Discovery installation.
- Select Delete.
- Select Yes.
Can I unlink the Network Discovery from my Lansweeper Site?
Yes, you can:
- In your Lansweeper Site, go to Scanning > Discovery systems.
- Select Agent-less.
- Select the Network Discovery installation.
- Select Delete.
- Select Yes.
After unlinking, Network Discovery will continue to scan, and will keep trying to send its data to your Lansweeper Site. To avoid this from happening, we recommend you uninstall Network Discovery on the machine it was installed on. We’re looking to automate this process so you don’t have to manually uninstall Network Discovery installations you no longer want to track.
Can I reset the password from my Network Discovery Hub?
Yes. To reset the password:
- Navigate to the hub installation directory (default path:
C:\Program Files\Lansweeper Network Discovery\hub). - Right-click on
AuthenticationTool.exe - Choose to either enable or disable authentication:
- Enable Authentication: This option will prompt you to set a new password for the hub, which will be required the next time you access it.
- Disable Authentication: This option removes the password requirement. Only disable authentication to reset your password. If you disable authentication, we strongly recommend re-enabling it as soon as possible to maintain the security of your hub.
