I was fiddling around in Flow Builder and sent messages to a Slack channel, however our company doesn't use Slack for troubleshooting/troublecalls. I seen integrations for ServiceNow, Fresh, and a few other ITSM services, but none for HaloITSM. We have the HaloITSM integration for Lansweeper set up, but as far as creating tickets based on specific parameters, I don't see an option to do this from Flow Builder.
The concept would essentially be:
- User gets BSOD and log is scanned by Lansweeper.
- BSOD error is recorded, placed into a ticket with the asset and user information, and sent through Halo as an incident so an agent can contact the user and assist if needed or be kept for tracking purposes to see the history of issues with that asset.
Eventually, hopefully, if possible, I would like to see it evolve to:
- Repeated errors get flagged at a higher SLA based on the number of times the asset crashes in a 24 hour period.
- Include links to articles based upon the error type and/or error code to include into the ticket based on the error that is pulled form the logs.
Basically, I'd like to just get the basic purpose set up so we can test the automated ticket creation system out.
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Union Home Mortgage's "Lansweeper Guy"
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