Archive - Lansweeper Community

Resolved! Howto Add Asset Type:Solaris

Allo all,I would love to the type of Solaris OS, but can't add it...where is it? Thank you all are super!! Dan

Resolved! Deleting Installer Package

Hi, I have an installer package that I cannot delete. Before this, it was stuck in a "performing preliminary check" loop despite it actually getting installed at that endpoint.I found in another post the following steps to end the loop which I follow...

Resolved! Does sales exist?

I have tried to reach sales several times by phone, web fill page and email. No responses. Tech support always picks up. But does sales exist? One of my case numbers (in theory) is 006110019. Anyone out there? Bueller? Bueller?

Resolved! Sort tickets by custom field

In the agent Help Desk view, is it possible to sort tickets by a custom field? Specifically, we have a "Date Needed By" field that we require the user to complete. It would be extremely helpful for us agents to be able to simply organize our list by ...

Resolved! Session Timeout

We have a security policy that web applications should have idle sessions timeout. We have Lansweeper set up with AD integration for a single sign on (SSO) experience. Is there some way to make the session timeout and force the users to either clos...

Resolved! Restrict the access to the knowledgebase

Hi,I am searching it it would be possible in LanSweeper to restrict the access to the knowledgebase following right access only For User, not Agent.I didn't find the menu to set user rights (other than Agent).I created Teams and categories in "knowle...

Resolved! Date format in asset report

Hi everyone!Just a small niggle I have in the screenshot below you can see that the date format for the last windows install is in US format:I have set my user config in the web console to UK format and the server lansweeper is install on is also in ...

Resolved! Which fields are searchable?

Can we get a comprehensive list of which fields are searchable and any eccentricities associated with search. So far, through my google-fu, I have found that Searchable fields include:-Username -Software name -Computer name -Device name-Computer a...