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Chart Widget: Tickets per client's department summary values confusion

GetSmart80
Engaged Sweeper

‎08-02-2023 05:36 PM - last edited a month ago by Community Manager

Hi,

Can anyone help clear up the confusion regarding this Chart Widget included in the add-in for the Dashboard and the numbers that its reporting please? I'm not sure of the vertical or horizontal number and where they are coming from. Also, what is the look-back timeframe for these total values? These number does not seem to represent my current HD ticket values for these indicated department, any assistance in explaining these values would be r greatly appreciated.

GetSmart80_1-1690990534965.png

 

GetSmart80_0-1690990354375.png

 

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