Help Ticket Catagories

[brandon_jones]

We are currently using Trackit and looking at switching over to Lansweeper for our helpdesk management system. In trackit we have some catagories that if choosed will make a second drop down available, or maybe even a third. How can this be accomplished in Lansweeper helpdesk?

[DamianoZ · Accepted solution]

You can easily do that under Configuration --> Ticket Content.
In Ticket types choose the type you want to edit and click on "Alter Custom Fields", from here the interface speaks for itself. Just drag and drop the fields and it will automatically nest them where you want.