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Casslloyd
Lansweeper Employee
Lansweeper Employee

Hello Lansweeper Community,

This integration allows IT teams to create a unified platform in which assets and configuration items from across multiple sites, including remote workers, to be viewed directly within the ITSM interface in real time. Providing the service and support teams with valuable insight and data so they can provide faster and better responses. 

Benefits include: 

  • Consolidated Agent View:  
  • Unify the organization's business applications into a single platform and give your teams the information they need to deliver stellar service. 
  • Improve SLAs: 
  • Use asset data and impact maps to assess the business impact from requests automatically. Ensuring that technicians work on problems that impact the most people first. 
  • Predictive Analysis: Search across asset inventory for known problems that might affect other equipment with similar hardware or software configurations. Identifying and solving problems before they occur. 
  • Take Control: Map any asset type in Lansweeper to asset types in Vivantio CDMB across multiple custom forms and fields.

Find out more below and if you have any feedback we would love to hear it!

https://www.vivantio.com/asset-discovery/ 

­­­­ https://www.lansweeper.com/integration/vivantio/

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