We are experiencing an issue with our Lansweeper setup, specifically with asset synchronization between Lansweeper On-Prem and Lansweeper Cloud:
- Model Name Changes: When assets are discovered in Lansweeper On-Prem and pushed to Lansweeper Cloud, the model names are altered.
- MAC Address Inconsistencies: Some devices in Lansweeper Cloud show different MAC addresses compared to their on-prem counterparts. As a result, our integration between Lansweeper Cloud and our Enterprise Service Management (ESM) tool keeps updating the MAC addresses of Configuration Items (CIs) in our Configuration Management Database (CMDB), causing inconsistencies.
Could you provide insights into why this is happening and how we can resolve it?
Looking forward to your guidance.
