Older Devices Not Scanning

[jonreichert]

Some older devices stopped scanning on May 7 2015th. They still ping but the LastSeen date is not changing.

[Susan_A · Accepted solution]

Being able to ping a device is not enough in order to scan it. We need to be able to pull data from a supported protocol as well, for network devices preferably SNMP. I would recommend following the instructions in this knowledge base article to determine whether a protocol is still enabled on the device.

If you are unable to resolve the issue, please contact support@lansweeper.com and provide the information below. We will follow up via email.

• Description of the problem.
  
• Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
  
• Screenshots of one problem device's Lansweeper webpage. Show us the following tabs: Summary, Errors (if it exists).
  
• Screenshot of a connection test performed to the same device with Devicetester.exe, which can be found in Program Files (x86)\Lansweeper\Actions on your Lansweeper server. Perform the test from your Lansweeper server to the problem device, submit any relevant SNMP or SSH credentials and show us the entire test window.