Ongoing issue with the authentication provider migration

[edu_ayus]

As some of you already noticed, we are currently experiencing technical issues related to the authentication provider migration. This may affect your ability to log in.
Our team is actively working to identify and resolve the issue as quickly as possible. We understand the inconvenience this may cause and appreciate your patience while we work on a solution.
We recommend postponing the SSO configuration migration until we confirm the issue is completely solved.

We’ll keep this post updated as we make progress. Thank you for bearing with us. 🙌

[edu_ayus]

Hi all,

Just wanted to confirm the initial problems with the authorization provider were solved, so if you have not already done so, you can migrate your accounts and SSO configuration.

Of course, you can contact our Support team if there is any problem during the process.

Thanks for your patience.

Regards

[ErikT]

Hi all, 
We're currently experiencing an new outage. Our team is actively working with our SSO provider to resolve the issue as quickly as possible. Thank you for your patience and understanding.

[PKG_Marco]

Hi,

We do not have the 'Migrate Connection' button in our Lansweeper's SSO settings page.

The 'create case' page to raise a support ticket is also not loading correctly on multiple browsers.

Should we just delete our existing SSO config in Lansweeper settings, set it up again and then update our Entra app with the new config?

Help appreciated...

[edu_ayus]

Hi,

The button was disabled to allow us better stabilize the situation without getting other potential issues not related with the initial one. 
Please, wait until the button is enabled again to initiate the SSO configuration migration.

Thanks

[edu_ayus]

Hi all,

I can confirm that the issue that caused the problem with the accounts' migration to the new authenticator provider has already been fixed. Also, the accounts experiencing issues were restored to the original source to be correctly migrated.
Please, if you experience any issues during the migration from now on, contact support and open a ticket to review the problem.
Thanks again for your patience.

[edu_ayus]

Hi,

As restoring all the accounts it is taking a bit longer than expected, we are disabling the SSO migration button to avoid mixing possible issues.

Thank you for your understanding. 

[GreyRed]

The SSO migration can't be  completed.

[darko]

Starred migration this morning and SSO doesn't work after (Azure).

[RicaTol]

I continue to have problems performing the authentication.