HRussell wrote:
Hi did you ever get to the bottom of this? We have same problem, help!
I would start by testing at the local machine, try in a command window:
wmic systemenclosure get serialnumber
If it returns the serial, then WMIC is working.
Next try from the Lansweeper's machine, using command window:
wmic /user:username /password:yourpassword /node:remotemachine systemenclosure get serialnumber
This way you can check that WMIC is responding to remote queries and troubleshoot if the problem is the credentials within Lansweeper or overall an issue querying the computer.
If the remotemachine doesn't have both forward and reverse DNS on the network, it can make WMI very cranky. If that's the case with the DNS (and this can't be fixed), then using LsAgent is a good alternative.