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Forum Posts

Error when creating installation

Hi, I'm trialing LanSweeper and I've come across a major issue when installing the application on our servers. I've tried several servers, existing 2019 dev server, brand new 2016 server, legacy 2012R2 server and all are having the same issue. I've t...

HPO by Engaged Sweeper
  • 1 replies
  • 0 kudos

What is a recommended scan frequency?

I did a search on "scan frequency" and found some good information on how LS scans, when LS scans, and how to adjust LS scan frequency. But I do not see any "best practice" suggestions for setting scan frequency beyond the defaults of generally once ...

jimbarr by Engaged Sweeper
  • 0 replies
  • 0 kudos

Asset with IPv4 is scanned as a new asset with IPv6

I have some laptops that somehow get readded as a new asset with a IPv6 only address. We do not use IPv6 in our network and my scanning target is IPv4.The IPv4 asset is populated with all data and correctly scanned. After some days it appears as a ne...

DP by Engaged Sweeper
  • 0 replies
  • 0 kudos

Resolved! Invalid namespace scanning errors

Following the update, many of our servers are showing Invalid namespace scanning errors for the Antivirus category, and say that no antivirus software is installed (before it showed Trellix ENS). 

2023-03-17_09-20-36.jpg 2023-03-17_09-19-40.jpg

Resolved! LsAgent documentation and best practices

Hello everyone, I have read through the available KB articles for LsAgent and installed it on my testing machine in order to get a feel for it. My goal is to present my findings to my customer who is currently scanning agentless through Active Scanni...

Dknappe1 by Engaged Sweeper
  • 2 replies
  • 0 kudos

Resolved! Error when trying to install the update

When trying to install the new update i get an error that it cannot get the SQL edition altho the SQL server is not in my LS server.i cannot login directly to the SQL server itself only to the specific DB using SQL can i fix it?Please...

eranavni by Engaged Sweeper II
  • 4 replies
  • 0 kudos

Resolved! Loadbalancing Active Scanning on a single large OU

Hey everyone,This is a long time running difficulty we've been dealing with and I would love to know if theres a solution we could find for the following situation:We have multiple scanservers all pointed toward the same large OU in our AD, all our W...

Jvds0 by Engaged Sweeper
  • 2 replies
  • 0 kudos

Fireside Chat: Next Generation Broadband

Hi All In case you missed it - Lansweeper recently announced an exciting collaboration with Domos and Cognitive Systems Corp. Here is a fire side chat with Magnus Olden CTO - Domos, Amanda Forsyth - Director of  Product (Cognitive Systems) and Iain C...

Mercedes_O by Community Manager
  • 0 replies
  • 2 kudos

Windows 10 Pro build 19045.2728 not allowed to be scaned

When trying to run a scan on a newly patched version of Windows 10 Pro build 19045.2728, I get an Access Denied. This is the same thing that happened when Microsoft started hardening DCOM. Has anyone else run into this yet? I'm guessing there is no r...

JoeMorn by Engaged Sweeper II
  • 1 replies
  • 1 kudos

Inventory for Remote users

Is there any way to configure a remote client to connect to the lansweeper server over the internet without a VPN? (Of course we'd have to allow that appropriate ports through the firewall).

fw0804 by Engaged Sweeper
  • 5 replies
  • 0 kudos

No usable version of libssl was found

Hello,Fresh install of Ubuntu 22.04 LTS.Fresh Lansweeper agent: (Version is successful (no errors shown).But upon starting, there is this error:No usable version of libssl was foundInstalled libssl:in@server2:~$ l...

tcsabina by Engaged Sweeper
  • 4 replies
  • 2 kudos

Is HelpDesk going to be added to the new LS Cloud?

It would be so useful to be able to access tickets via cloud and bypass VPN or having to be inside the domain, especially now that all asset information is in the cloud. Just curious if this is on the roadmap or not.

cajohnson by Engaged Sweeper II
  • 7 replies
  • 3 kudos

Access helpdesk over the Internet

We have alot of sales user who are all over the world, Is there a way to let them access the hepldesk with logging onto the VPN?

Zacs by Engaged Sweeper III
  • 3 replies
  • 0 kudos