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Find answers to technical questions about Lansweeper.

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Need Assistance Creating Tickets? Let Us Know Here!

Hello All, Let us know if you need assistance raising ticket or using our support portal: Our team will be actively monitoring this thread to assist you with any questions related to raising tickets or using our Support Portal. Please drop your quest...

Mercedes_O by Community Manager
  • 12905 Views
  • 14 replies
  • 5 kudos

Custom Software Reports in Web console

I am trying to build a custom report to get a list of assets that do not have specific software(eg. Antivirus) installed on them. I tried a few filters and could not get what I wanted. Kindly help. FYI: I am using the Cloud web console.

Resolved! Narrow down report results to asset group

Hello,I'm trying to narrow results of this report to particular static asset group, but no luck. All my tries with utilizing  tblAssetGroups shows errors like this: The multi-part identifier "tblAssetGroupLink.AssetGroupID" could not be bound...Havin...

PiotrL by Engaged Sweeper
  • 35 Views
  • 4 replies
  • 0 kudos

macOS Agentless

Hello everyone. I have a question. When I scan macOS device with agentless, the result is network device not macOS device. Why did it happen? And please give me macOS requirements 

Ticket Dispatching based off email

Hi All, It's possible I'm trying to cater for an odd problem but if it's possible can you steer me in the right direction.I understand the ticket dispatching works in descending order.Essentially the problem is when a customer emails both Maintenance...

zachdunn by Engaged Sweeper
  • 376 Views
  • 5 replies
  • 0 kudos

Lansweeper mail with MS Graph

2 days ago I installed the latest version of Lansweeper (11.2.1.2).Since then I do have issues with the mail handling.It doesn't pick up the mails that are in the monitored mailbox.If I restart the service manually it does create the tickets, but no ...