Wrong Supply detection

[christian_engel]

After we did the upgrade, we're suddenly getting the wrong supply information from our Lexmark printers, using SNMP v3 MD5 DES.

I checked the devicetester, and it gets all the right OIDs and right values, but LANSweeper claims that all supplies on all printers are 100% - we used to have notification going out to our supplier to send replacements once a week, from LANSweeper, so I know it used to work, but it's definitely not working now.

e.g. for one printer (Lexmark x792, OID : 1.3.6.1.4.1.641.2.71107013)
1.3.6.1.2.1.43.11.1.1.6.1.1: Cyan Toner
1.3.6.1.2.1.43.11.1.1.6.1.2: Magenta Toner
1.3.6.1.2.1.43.11.1.1.6.1.3: Yellow Toner
1.3.6.1.2.1.43.11.1.1.6.1.4: Black Toner
1.3.6.1.2.1.43.11.1.1.6.1.5: Waste Toner Bottle
1.3.6.1.2.1.43.11.1.1.6.1.6: Fuser
1.3.6.1.2.1.43.11.1.1.6.1.7: Transfer Module
1.3.6.1.2.1.43.11.1.1.6.1.8: Separator Roll and Pick Assembly
1.3.6.1.2.1.43.11.1.1.6.1.9: Staples
1.3.6.1.2.1.43.11.1.1.8.1.1: 20000
1.3.6.1.2.1.43.11.1.1.8.1.2: 20000
1.3.6.1.2.1.43.11.1.1.8.1.3: 20000
1.3.6.1.2.1.43.11.1.1.8.1.4: 20000
1.3.6.1.2.1.43.11.1.1.8.1.5: 200000
1.3.6.1.2.1.43.11.1.1.8.1.6: 150000
1.3.6.1.2.1.43.11.1.1.8.1.7: 200000
1.3.6.1.2.1.43.11.1.1.8.1.8: 120000
1.3.6.1.2.1.43.11.1.1.8.1.9: 3000
1.3.6.1.2.1.43.11.1.1.9.1.1: 18000
1.3.6.1.2.1.43.11.1.1.9.1.2: 4000
1.3.6.1.2.1.43.11.1.1.9.1.3: 20000
1.3.6.1.2.1.43.11.1.1.9.1.4: -3
1.3.6.1.2.1.43.11.1.1.9.1.5: 200000
1.3.6.1.2.1.43.11.1.1.9.1.6: 135000
1.3.6.1.2.1.43.11.1.1.9.1.7: 40000
1.3.6.1.2.1.43.11.1.1.9.1.8: -3
1.3.6.1.2.1.43.11.1.1.9.1.9: 3000

This shows that:
Cyan : 18000/20000
Magenta: 4000/20000
Yellow: 20000/20000
Black: -3/20000
Waste Toner: 2000000/200000
Fuser: 135000/150000
Transfer: 40000/20000
Separator: -3/120000
Staples: 3000/3000

But LANSweeper is reporting 100% on all of them.

[Susan_A · Accepted solution]

We received and answered this question via email last week, but FYI for everyone: it is recommended that you update to Lansweeper 6.0.0.22 by following these instructions, as we've fixed some bugs recently.