This page provides instructions for installing and configuring the Lansweeper App for Jira Service Management Assets.
The Lansweeper App for Jira Service Management Assets enables seamless and efficient asset management. This integration fetches Lansweeper Assets and synchronizes them directly to Jira Service Management Assets, ensuring that your asset inventory is consolidated and up-to-date. You can schedule syncs at specific intervals based on your preferences, ensuring that your JSM Assets always reflect the latest information from Lansweeper. Advanced configurations allow you to filter asset types and fields, providing a tailor-made sync experience that aligns with your needs.
On this page:
Automated sync of Lansweeper Assets with Jira Assets
Filter Asset types
Assets field configuration
Lansweeper API version
Lansweeper API version 2.0
Jira Service Management Plan
Premium / Enterprise plan
App Hosting Type
Once you select Validate and Save, you can no longer edit the configuration fields. If you want to change your configuration, select Reset and reconfigure your fields.
Once the sync is complete, you can view the list of asset types by going to Apps > Manage your apps > Lansweeper App for Jira Service Management Assets Configuration > Asset Types.
From here, you can find the entire list of synced assets. If you want to filter out specific asset types, use the toggle button for that asset under Enable/Disable Asset Type.
Use the search bar to find specific assets.
To configure asset fields, go to Apps > Manage your apps > Lansweeper App for Jira Service Management Assets Configuration > Asset Fields.
From there, you can view the list of available asset fields. Some fields are required and therefore not configurable.
You can remove some fields by deleting the Jira Asset Field Name and its corresponding Lansweeper Field Name. You can also edit the Jira Asset Field Name. Select Validate and Save to save your configuration.
To add new asset fields:
To restore default settings, select Restore Default.
Go to Apps > Manage your apps > Lansweeper App for Jira Service Management Assets Configuration > Statistics.
You can see the previous five sync attempts from here, including their start time, end time, and status.
If you want to refresh your asset data between scheduled syncs, go to Apps > Manage your apps > Lansweeper App for Jira Service Management Assets Configuration > Connection and scroll to the bottom of the page. Select Run Full Sync.
In the pop-up, select Continue to proceed with the full sync.
The Lansweeper app allows you to easily view which objects are linked to each other. To see linked objects:
Select the object link to be taken to that assets page.
The object graph provides a visual representation of your linked objects. To view the object graph:
Select the object link in the right pane to be taken to that asset's object graph.
If an error or issue arises, check the application logs to determine what has occurred. To get the application logs:
If an error occurs while attempting to install or activate the Lansweeper app on Jira Cloud, review and follow the steps on Installing Marketplace apps.
If the permissions are not correctly set after you install the Lansweeper app, attempt the following fixes:
If issues persist, contact Lansweeper Support.
To view the list of known behaviors, select the spoiler dropdown.
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