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Find answers to technical questions about Lansweeper.

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No Asset Relations in Sites

Hello all,We are having an issue looking up a users assets in Sites. Using on-prem previously, we could assign assets (laptops, monitors, docks, headsets) to a user by their AD account. We can do this in Sites, however when searching for the users li...

rinks by • Champion Sweeper
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Upcoming changes to authentication process

Hi everyone! We want to inform you that in the coming weeks, we will begin the process of migrating to a new authentication provider. The impact of this change will vary depending on your Lansweeper role and your organization’s current authentication...

cvigier by • Lansweeper Employee
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Printer Dashboard

I am trying to run  2 things, I need a Dashboard that will show me all printers on my network that are monitored. And their Toner levels. When one runs below a certain level i need a report sent to me/Service now so that we can handle this before it ...

Dinge by • Engaged Sweeper
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LS Cloud CSV Import

We recently switched to using lansweeper, and have been trying to see if there is a way to bulk import assets using a csv into lansweeper cloud. Does anyone know if this is possible with the cloud version? I have tried searching the forums and only s...

leavtann by • Engaged Sweeper
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Migrating from Credential based Scanning to LSAgent

We are trying to move away from Credential Based scanning to LSAgent, we have Deployed the LSAgent to our Windows fleet and can see the devices listed under 'LSAgent Scanning' but now appear to be having scanning issues. It looks like LANSweeper is s...

MikeS by • Visitor Sweeper
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Problem with update from 12.3.2.5

Hello everyone,I'm currently still on version 12.3.2.5. With this version, I set up a second scan server, which is working very well.However, I’m unable to update to a newer version, and I'm not sure if this issue started after setting up the second ...