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Helpdesk User Creation

I'm trying to setup the helpdesk deployment site of our site. Most of our users are purely Entra/365 Accounts without any On-Prem AD side. How do they login to the helpdesk application? When creation a user via either CSV or manually, there is no use...

KapaaIan by • Engaged Sweeper
  • 137 Views
  • 3 replies
  • 0 kudos

Azure Tags

Our LS cloud instances is connected to our Azure instances by subscription ID.We see Azure VMs in our LS console, and it includes the custom tags we set in Azure.We also have Lansweeper connected to our HaloITSM instance which allow importing into Ha...

Assets not visible

Hi,when I go to the Network Discovery on my server, I can see two Dell devices discovered, however they do not appear in assets. I've tried rescanning and even targeting them. They fail to appear. Any ideas

mar001 by • Engaged Sweeper
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  • 1 replies
  • 0 kudos

Resolved! Assets with issues overflows scanning queue

We have some Windows-assets with endless WMI-scanning.So we have two porblems:1. LS doesn't have working timeout but we see log record (Aborted mydomain\rds-sql\1 scanning takes longer than 1 hour, wmi might need a repair on this machine.)2. And then...

Forest AD Groups memberhip issue

We have issue with User Asset profile (card)On the Active Directory Groups:1. we don't have domain prefix for groups (we have many domains)2. trust domain group shows 2 timesPlease AD column with domain name.  

Resolved! SSL Certificate in Lansweeper 11.4.1.2

Hello guys.I'm trying to install a certificate from my CA on a Lansweeper: v. 11.4. 1.2 on a Windows Server 2022 Standard server with IIS Express.The steps I took were the following:1. I already have my CA added to all browsers.2. I followed the step...

Enzo by • Engaged Sweeper III
  • 2904 Views
  • 6 replies
  • 0 kudos

SNMP troubleshooting

Hello everyoneI'm troubleshooting SNMP on my ArubaOS-CX devices.It seems our Lansweeper server cannot access the Lansweeper online MIB library, but when using the DeviceTester SNMP works properly. I'm getting a "Message: Forbidden" message when attem...

Anohn by • Engaged Sweeper
  • 364 Views
  • 2 replies
  • 0 kudos