Yes, The helpdesk part of Lansweeper is licensed on a per-agent basis. An unlimited number of users can ask questions via tickets, but you pay a fee per agent who replies to and handles those tickets. One free agent license is included in all existing and newly purchased Lansweeper licenses. You can find more information here: https://community.lansweeper.com/t5/billing-related-questions/manage-helpdesk-agents/ta-p/64416
