stiwa wrote:
Lansweeper is not a real-time monitoring software, you should use another one.
You are correct but the limitation is that Lansweeper doesn't CURRENTLY provide real time monitoring however based on the wish list it may be something they consider for future development, Lansweeper hasn't been considered a Help Desk Ticketing system however in a new beta release coming soon'ish it will have that ability.
Given the fact that Lansweeper essentially knows all of your assets on the network it would in theory be a great place to go into individual assets and create alerts based on rules you set.
Example, for all servers alert me if the host is no longer responding etc...