we migrated from spiceworks a couple years ago and I really miss their "tickets anywhere" feature.
basically you could send commands via email to your helpdesk. I think this has been brought up before and I apologize if there is a feature request section I missed ... any update if adding this as a feature is a possibility?
read more from spiceworks link including example commands:
https://community.spiceworks.com/support/help-desk/docs/working-the-help-desk