Helpdesk Report - Send each agent an own report with an overview of "Related to this Agent"

[FM-MaFi]

Hi,

is it possible, to generate a report about open helpdesk tickets of a related Agent and send it to these one?

At the helpdesk you can create such kind of filter, but I din't find any way, to get this as well as report...

[Mercedes_O]

Hi @FM-MaFi   there are some resources on Helpdesk in our Knowledge base here https://community.lansweeper.com/t5/configuring-using-the-helpdesk/tkb-p/kb_configuring-and-using-th...  you can also reach our support team here to follow up on this Contact Support - Lansweeper IT Asset Management