Reports not being emailed

[pryan67]

I have LS set up to email reports weekly, but that is not functioning currently.   I have several reports which I know have data (computers with <80% free space, "Tickets created in past 7 days", etc) and they're not going out on schedule, nor are they being sent when I click on "send now".

Email is set up properly in LS as the ticketing system is sending emails properly.    Any thoughts?

Looking at Exchange it doesn't appear to be even hitting the mail system.

[pryan67]

Any other suggestions?  

[FrankSc]

Hello Pryan67,

Report alerts only get sent when they actually have some records to display. 

Please have a look at the report before sending it and make sure that they have at least 1 record or more.

If none of the emails go out, then have a look at your mail server or setup. You can use mailtester.exe, which you can in the tools folder on the Lansweeper server. 

Did you take a look as well in your spam or junk folder for the report mails?

[pryan67]

Thank you for the response.  

Yes, the reports have data in them.  That has been verified.  The reports that have no data show that fact in the email alerts configuration page, but the ones that I'm trying to use don't even show that it attempted to send.

Emails function normally for the help desk ticketing...we receive those as expected.  It only appears to be an issue with emailing reports.

When selecting "directory" instead of "email", the report does not export to the lansweeper\service\export folder either so it looks to be an issue with the export function itself, although I can export without issue manually.  We are an on-prem system, using version 11.4.1.9