Summary
Description
The issue involves difficulties in accessing the Support Portal to create a support case. Users must have a registered and verified Community account linked to their email to gain access. Without this account, users cannot submit tickets, leading to frustration and the need for alternative communication methods.
Cause
The primary cause of the issue is the lack of a registered and verified Community account. Users attempting to access the Support Portal without this account will be unable to create cases or submit tickets, which is a common constraint for accessing support services.
Troubleshooting
Go through the instructions to register and verify an account using the following resources:
Solution
To resolve the issue, the user should create and verify their Community account by following the provided guides. Once the account is set up and verified, access to the Support Portal will be granted, allowing the user to submit tickets without further issues.
