Technical Support Solutions

Recommended Steps for Inviting New Users to Lansweeper Cloud

Summary QuestionWhat is the recommended way to add new users to the Lansweeper Cloud?Answer To add new users to the Lansweeper Cloud, follow these steps:• Instruct new users to ...

Seeing tickets from other teams in your helpdesk notifications?

Summary DescriptionIn Lansweeper, agents in the “IT Support” team see a ticket meant for the “Purchase” team. This contradicts the expected behavior that agents only see tickets...

Migrating LanSweeper when your database is already hosted on its own system

Summary DescriptionThe Lansweeper application is currently running on a Windows 2016 server and needs to be upgraded to Windows 2022. The migration involves setting up a new Win...

Automated Classification of Network Devices in Lansweeper

Summary ExampleHow can switches be automatically classified as Switches in Lansweeper instead of Routers?SolutionTo ensure switches are recognized as Switches in Lansweeper, fol...

Monitoring Scan Status in Network Discovery

Summary Question: How and where do we see the status of scanning?Answer: Log on to your Network Discovery server using Remote Desktop. Open a browser on local web console (https...

Resolving Patch Tuesday Report Issues Due to TRY_CONVERT error

Summary DescriptionThe Lansweeper Patch Tuesday report is currently non-functional. Users depend on this monthly report, and its failure indicates potential underlying issues. T...

Recommendations for Cloud-Based Helpdesk Ticketing Systems Compatible with Lansweeper

Question: What are the recommendations for a 3rd party helpdesk ticketing system that works with Lansweeper?Answer: Our current roadmap is focused on offering seamless Lansweeper cloud integrations to popular industry-leading Helpdesk and Service De...

How can a cloud account be deleted if it was created by mistake?

Question How can an account be deleted if it was created by mistake? Answer An account can only be deleted by the individual who created it. If an account was registered by mistake, the account owner must follow the appropriate steps to delete it. ...

How can I trigger a resync of all warranty information in Lansweeper?

Question How can I trigger a resync of all warranty information in Lansweeper? Answer To sync warranty information for all assets in Lansweeper, navigate to Configuration > Server options > Warranty Tracking and select 'Rescan all assets warranties...