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Community FAQ

Technical Troubleshooting

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Technical Troubleshooting

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If I have multiple scanning servers, how many databases would I have?

Asked by Lansweeper Tech Support on ‎05-30-2024 03:51 PM
If I have multiple scanning servers, how many databases would I have? ... View more
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Can we have more information about network devices, such as Temperature, CPU, port transfer rate?

Asked by Lansweeper Tech Support on ‎05-30-2024 03:45 PM
Can we have more information about network devices, such as Temperature, CPU, port transfer rate? ... View more
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How to switch to the cloud version from Lansweeper on-prem?

Asked by Lansweeper Tech Support on ‎05-30-2024 03:28 PM
How to switch to the cloud version from Lansweeper on-prem? ... View more
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What benefits would we have from upgrading to the latest on-prem version?

Asked by Lansweeper Tech Support on ‎05-30-2024 01:09 PM
What benefits would have  from upgrading to the latest on-prem version? ... View more
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Is there a way to exclude an IP address/IP range from a specific scanning IP range?

Asked by Lansweeper Tech Support on ‎05-30-2024 12:05 PM
Is there a way to exclude an IP address/IP range from a specific scanning IP range? ... View more
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Will the new IT Agent automatically update?

Asked by Lansweeper Tech Support on ‎05-30-2024 11:33 AM
Will the new IT Agent automatically update? ... View more
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Does there exist a MSI of LsAgent to install by GPO on my organization?

Asked by Lansweeper Tech Support on ‎05-30-2024 11:12 AM
Does there exist a MSI of LsAgent to install by GPO on my organization? ... View more
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How to fix Cisco Phones being incorrectly scanned?

Asked by Lansweeper Tech Support on ‎05-30-2024 10:58 AM
How to fix Cisco Phones being incorrectly scanned? ... View more
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Is there a way to dynamically organize LsAgent scanned devices into different groups?

Asked by Lansweeper Tech Support on ‎05-30-2024 10:29 AM
Is there a way to dynamically organize LsAgent scanned devices into different groups? ... View more
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How to avoid Lansweeper listing duplicate assets?

Asked by Lansweeper Tech Support on ‎05-30-2024 10:20 AM
How to avoid Lansweeper listing duplicate assets? ... View more
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How to force a scan to use another scan protocol?

Asked by Lansweeper Tech Support on ‎05-30-2024 10:11 AM
How do we force a scan to use a different scan protocol? For example: If you have SNMP-compatible devices, but they get falsely flagged as Linux machines when SSH is open.  ... View more
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How to import assets manually?

Asked by Lansweeper Tech Support on ‎05-30-2024 10:00 AM
How to import assets manually? ... View more
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What are the differences scanning Mac OSX and Windows PCs ?

Asked by Lansweeper Tech Support on ‎05-29-2024 10:11 AM
What are the differences scanning Mac OSX and Windows PCs ? ... View more
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