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Open Office Hours Q&A

Find expert answers from Lansweeper Virtual Office Hours. This read-only forum is for focused content, with posts by Lansweeper experts

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Open Office Hours Q&A

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Is there video training to show the best practices for configuring LS on-prem (in general)?

Asked by Lansweeper Tech Support Monday
Is there video training to show the best practices for configuring LS on-prem (in general)? ... View more
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Are there any plans to implement the column filters soon for cloud reports (results)?

Asked by Lansweeper Tech Support Monday
Are there any plans to implement the column filters soon for cloud reports (results)? ... View more
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Are there any upcoming developments for detecting iPads through Intune integration?

Asked by Lansweeper Tech Support Monday
Are there any upcoming developments for detecting iPads through Intune integration? ... View more
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Could Lansweeper sites replace my Lansweeper on-prem?

Asked by Lansweeper Tech Support Monday
Could Lansweeper sites replace my Lansweeper on-prem? ... View more
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Will the cloud sites ever be able to do automated software deployments?

Asked by Lansweeper Tech Support Monday
Will the cloud sites ever be able to do automated software deployments? ... View more
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Are there any automated AD stale accounts audit reports available?

Asked by Lansweeper Tech Support Monday
Are there any automated AD stale accounts audit reports available? ... View more
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Is it possible to launch a custom action with a selection of many computers at once from the GUI ?

Asked by Lansweeper Tech Support Monday
Is it possible to launch a custom action with a selection of many computers at once from the GUI? ... View more
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What details is the IT agent is supposed to gather for MacOS?

Asked by Lansweeper Tech Support Monday
What details is the IT agent is supposed to gather for MacOS? ... View more
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Do you have also EOL/EOS/EOES information per software somewhere in the reports?

Asked by Lansweeper Tech Support Monday
Do you have also EOL/EOS/EOES information per software somewhere in the reports? ... View more
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Can I deploy LsAgent?

Asked by Lansweeper Tech Support Monday
Can I deploy LsAgent? ... View more
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Is it possible to deploy a .xml file and schedule a task?

Asked by Lansweeper Tech Support Monday
Is it possible to deploy a .xml file and schedule a task? ... View more
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How to group assets in Lansweeper?

Asked by Lansweeper Tech Support Monday
How to group assets in Lansweeper? ... View more
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Who do I need to contact to get a full demo of the inventory capabilities?

Asked by Lansweeper Tech Support Monday
Who do I need to contact to get a full demo of the inventory capabilities? ... View more
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Is it possible to exclude SSH scanning when setting up a scanning target by asset type?

Asked by Lansweeper Tech Support Monday
Is it possible to exclude SSH scanning when setting up a scanning target by asset type? Sometimes, SSH is enabled but doesn't provide the information SNMP has. SSH seems to be prefered over SNMP, so I like to exclude it (like it's possible in IP Range scanning). ... View more
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We are looking for a way to view the 'last seen' date/time for monitors separately from the PC.

Asked by Lansweeper Tech Support Monday
We are looking for a way to view the 'last seen' date/time for monitors separately from the PC. Field tblAssets.Lastseen seems to capture the lastseen date for the PC, but is the 'lastseen' date/time for monitors stored somewhere else? ... View more
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Is there any way to scan the serial number or service tag of a Docking station?

Asked by Lansweeper Tech Support Monday
Is there any way to scan the serial number or service tag of a Docking station? As there is no option to track these assets, we need that feature. When is it coming? ... View more
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Is there a LS report to show OS version?

Asked by Lansweeper Tech Support a week ago
Is there a LS report to show OS version? ... View more
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Has the integration with Azure been fully implemented in Lansweeper?

Asked by Lansweeper Tech Support a week ago
Has the integration with Azure been fully implemented in Lansweeper? ... View more
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Can you flag a product that has been decommissioned so the data is still stored in Lansweeper?

Asked by Lansweeper Tech Support a week ago
Can you flag a product that has been decommissioned so the data is still stored in Lansweeper? ... View more
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How can we ensure that all of our Windows workstations are excluded from agentless scanning?

Asked by Lansweeper Tech Support a week ago
How can we ensure that all of our Windows workstations are excluded from agentless scanning? ... View more
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What is the best way for managing software assets including cloud services (IaaS, Saas, ...)?

Asked by Lansweeper Tech Support a week ago
What is the best way for managing software assets including cloud services (IaaS, Saas, ...)? ... View more
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Best Way to Track Consumables (Keyboards, Mice, Headsets) by Location & in Bulk?

Asked by Lansweeper Tech Support a week ago
Best Way to Track Consumables (Keyboards, Mice, Headsets) by Location & in Bulk? ... View more
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Can I pull a report from LS with databases on servers that have been scanned?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:35 PM
Can I pull a report from LS with databases on servers that have been scanned? ... View more
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How do you make non-active devices active again?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:34 PM
How do you make non-active devices active again? ... View more
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How do I request my cloud account to be on USA soil?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:33 PM
How do I request my cloud account to be on USA soil? ... View more
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Are there plans to enhance Lansweeper's Deployment Module to extend its deployment capabilities?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:32 PM
Are there plans to enhance Lansweeper's Deployment Module to extend its deployment capabilities? ... View more
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We're using helpdesk for our internal employee support. Will it ever be avaiable on cloud ?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:31 PM
We're using helpdesk for our internal employee support. Will it ever be available on the cloud ? ... View more
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Does Helpdesk require a separate license?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:31 PM
Does Helpdesk require a separate license? ... View more
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Is there a documented list of what does and does not get sync'd from Cloud to On-Prem?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:30 PM
Is there a documented list of what does and does not get sync'd from Cloud to On-Prem? ... View more
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Can Lansweeper scan Dell Docking station's serial number which connect to laptop?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:29 PM
Can Lansweeper scan Dell Docking station's serial number which connect to laptop? ... View more
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