Open Office Hours Q&A

Riley

Can I pull a report from LS with databases on servers that have been scanned?

Riley

How do you make non-active devices active again?

Riley

How do I request my cloud account to be on USA soil?

Riley

Are there plans to enhance Lansweeper's Deployment Module to extend its deployment capabilities?

Riley

We're using helpdesk for our internal employee support. Will it ever be available on the cloud ?

Riley

Does Helpdesk require a separate license?

Riley

Is there a documented list of what does and does not get sync'd from Cloud to On-Prem?

Riley

Can Lansweeper scan Dell Docking station's serial number which connect to laptop?

Riley

It would be great to create Asset types to separate workstation OS and Server OS for windows and linux. Or a built-in attribute to filter.

Riley

I have assets that should fall under the delete if inactive after x days rules but havent been deleted. Is there sections in the asset i can check to see why it hasnt deleted.

Riley

Any recommendations/best practices for tracking devices manually in Lansweeper? (Devices that won't ever be scannable)

Riley

We are looking at implementing the OT installer package. Is the scanning for OT active or passive?

Riley

Is Lansweeper able to monitor active services for Linux OS?

Riley

What user permissions do you recommend that users have in a small team?

Riley

If I go hybrid, will I need to request for two licenses (cloud and on-premise)?

Riley

Can the Risk Insights module replace a vulnerability scanner such as OpenVAS?

Riley

Outside of upgrading the Application, are there any recommended steps for preventive maintenance on an on-prem Lansweeper Windows server?

Riley

Is there assets editing history option (to see who and what was edit).

Riley

Do you have a comparison chart on what features are available/ not available in each of the three environments (on-prem/ cloud/ hybrid)?

Riley

Will cloud users get access to the DB for queries?

Riley

Can you set up a custom field to be read only in the web console user interface? I'd like to set up a background process to populate the field but don't want users to be able to modify the value. we are running v. 11.2.0.

Riley

Yes, you can; they will not conflict. Each runs separately. You have to see where you sync your data. In the cloud, you may still see duplicates at this point, but this will be resolved in future updates.

Riley

Is there a way to bulk upload to populate fields by using say, a csv file?

Riley

I see Intune as an option in the on-prem Lansweeper in "Scanning Credentials". What exactly does it scan if I add that scan target?

Riley

Will we see new features that are currently only on cloud alos on-prem (like API, network maps, …)?

Riley

I have Lansweeper On-prem and Cloud running. How can I make sure the Data I have in the cloud sync back down to the On-Prem instance?

Riley

What is the best way to scan printers?

Riley

Will Lansweeper Helpdesk ever make it to the Cloud version too?

Riley

I am on Lansweeper On-premises, How do I get into Lansweeper https://app.lansweeper.com/

Riley

How can I update an asset that has no MAC address yet from (Windows) DHCP automatically? Is there some kind of integration?

Open Office Hours Q&A