We’re currently experiencing a high volume of support requests, which may result in longer response times — thank you for your patience and understanding.
Diagrams are not created automatically; you must generate or regenerate diagrams manually to access and keep an up-to-date visual snapshot of your installations and inventory.
Generate a diagram
Diagrams must be manually generated before you can view them.
To generate a diagram:
In your Lansweeper Site, navigate to Diagrams.
In your list of diagrams, find the diagram you want to view and select Generate. Alternatively, select the name of the diagram and select Generate diagram.
After a diagram has been generated, you can check its status in your list of diagrams.
Regenerate a diagram
Diagrams are not automatically updated or generated. Regularly regenerate your diagrams to ensure the information in a diagram is up-to-date, especially after updating your inventory.
To regenerate a diagram:
In your Lansweeper Site, navigate to Diagrams.
In your list of diagrams, find the diagram you want to view and select Regenerate. Alternatively, open your diagram and select Regenerate.
After a diagram has been generated, you can check its status in your list of diagrams.
FAQs
What does the “Queued” status mean?
The Queued status should only appear briefly right after you (re)generate a diagram.
What does the “Generating” status mean?
The Generating status means the diagram is currently being built. Depending on the size of your installation or IP location, this step can take several minutes.
What does the “Error” status mean?
The Error status appears when something went wrong during the diagram generation. You can click the icon to regenerate your diagram and prevent further errors.
