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Displaying user company/office in ticket

These fields are pulled in via Active Directory and populate the user page. But they don't appear to be a option as an available field in the Help Desk agent view?

maph by • Engaged Sweeper III
  • 2120 Views
  • 0 replies
  • 0 kudos

Resolved! Ticket Deletion that does not exist

I cleared out demo ticket system and for some reason a ticket was left out there but everytime I go to it, it says it doesn't exist and I can not preform any actions on it, it just says ticket does not exist. I'm trying to figure out how to delete it...

jdaniel by • Engaged Sweeper III
  • 7145 Views
  • 1 replies
  • 0 kudos

Mute email responses

Is there a way we can assign a user to a ticket but prevent public emails from going out to that user for that ticket? E.g. if we resolved a verbal request before getting back to our desk, but wanted to track the request in the system for audit and S...

Computers cannot be seen but they are online and alivw

So I have 2 remote virtual VMware servers that I am able to ping and RDS into but Lansweeper keeps telling me that it cannot see them. When I click on each of them I do see that they are green and have the appropriate IP address but I do see this err...

hasayeret by • Engaged Sweeper II
  • 3225 Views
  • 0 replies
  • 0 kudos

Resolved! printers to non-active

Lansweeper moved all of my printers to show as non-active, even though they are on, being used, and still active. None of the printer reports work now, even though it shows the status green (on, in use) and have been for quite a while in some instanc...

BrianM by • Engaged Sweeper III
  • 6280 Views
  • 2 replies
  • 1 kudos

Resolved! Migrating Lansweeper SQL Database

Hello!We are in the process of installing a new centralized MS SQL Server instance. So i would like to migrate my lansweeper DB from an old MS SQL 2008 server to a new MS SQL 2014 server. The lansweeper server itself will stay the same! Is there any ...

koglerh by • Engaged Sweeper III
  • 4706 Views
  • 1 replies
  • 0 kudos

Resolved! Configuration tab access

I need to find out how to assign configuration tab access in the web console for lansweeper V.5242.All the info on the forums appears to relate to lansweeper 6 only, which I have been tasked with upgrading too.

kdunnett by • Engaged Sweeper II
  • 4432 Views
  • 1 replies
  • 0 kudos