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Helpdesk Reports Tickets Closed and Notes

Hi,I would like to create a report to show all helpdesk tickets closed in the last seven days and include all notes for each ticket. Any help would be appreciated.Regards,Brendan.

Assign Root cause by subject

If, you are like me, and generate multiple tickets for new hires and terminations, then you know the pain when you close the ticket and have to set the root cause.We wrote the following SQL query to set these values for us. Since we use SQL Express, ...

ITfoam by • Engaged Sweeper II
  • 2669 Views
  • 0 replies
  • 0 kudos

Windows Systems with less than 99% free disk space

Select Top 1000000 tblAssets.AssetID, tblAssets.AssetName, tblAssets.Domain, tblAssets.Username, tblAssets.Userdomain, Coalesce(tsysOS.Image, tsysAssetTypes.AssetTypeIcon10) As icon, tblAssets.IPAddress, tsysIPLocations.IPLocation, tblAssetCu...

miek_g by • Engaged Sweeper III
  • 3222 Views
  • 0 replies
  • 0 kudos

Report showing recent PC's with Microsoft

I am looking for a report that shows all PC's that have logged onto the network in the last 30 days that have any type of Microsoft software with "2010" in its name.

mikerwolf by • Engaged Sweeper
  • 2441 Views
  • 0 replies
  • 0 kudos

Adding printer in win10 causes LSremote control to close

Has anyone else had the issue where If you are on a windows 10 machine remotely using the lansweeper remote control (VNC) and you add a printer, eventually it kicks you out. it seems some part of the printer install kills the session. I usually need ...

danielm by • Champion Sweeper II
  • 1279 Views
  • 0 replies
  • 0 kudos

Report on AD Objects when changed

I see in tblADUsers I have a column LastChanged. Is there a way to link to who changed it last? I don't readily see that.the goal would be a report of ad objects changed within the last X days and who changed them.

AZHockeyNut by • Champion Sweeper III
  • 1526 Views
  • 0 replies
  • 1 kudos

Windows lifecyle

Hey Sweeper Team,Wish to have automaticaly lifecycle for Windows versions directly from Microsoft buy querying https://support.microsoft.com/en-us/lifecycle/searchand implement this directly into the asset (when windows)Hope this was not posted befor...

FOVISI by • Engaged Sweeper
  • 1998 Views
  • 0 replies
  • 2 kudos

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