Client is connecting to server but not putting hardware and software info in the database

[jrivera]

let me start off by telling you what a great app you have created. I really am excited about useing this in my enviroment. with that said. I would like to give you some details of my enviroment.

3000+ PC's XP/Vista
200+ Servers Windows 2000/2003

I am having problems with some computers not reporting the software or the hardware to my server. I have done tests with my servers and it reports all the details its supposed to.

example. I have a share drive that has the batch file that i am using to run your client app.

\\server1\client$\lsclient.exe server1

when i run this the client connects to the server puts the username and computer name in the correct areas but the computer icon is red. it did not pull any software or the hardware info into the database.

If i run this on any server it runs just fine and give me all details.

any idea what might me happening..
thanks,

Joe

[Hemoco]

Are you running the lsclient.exe when you are logged on with a local user account? if yes -> don't do it.
The local user information cannot be looked up in active directory.

[Hemoco]

The connection tester is only available if you buy the Lansweeper premium user pack. (see my signature)

For the other error, maybe this can help? :
http://support.microsoft.com/kb/317982

[jrivera]

where can i get the connection tester from? also, I know its working for the servers when i run the .cmd file i created and it populates the database just fine with all details. its the workstations that i am have the issues with.

[jrivera]

Ok, I understand the ping failed. you asked for errors and I gave them all to you.

I gave the account Domain Admin rights.

[Hemoco]

Easiest to troubleshoot is the premium tool : connection tester.

but "Ping failed" is pretty obvious

[jrivera]

ok, i see what you are saying. here is the other error

The network path was not found. A70001 (10.x.x.x)
Pingerror Ping failed to
Wmierror The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
Regerror Attempted to perform an unauthorized operation.

[jrivera]

I have the account as domain admin in AD

1/31/2008 4:10:13 PM : S30611
System.Runtime.InteropServices.COMException (0x80072116): Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)
at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack, Boolean IgnoreReturn)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn)
at Lansweeper30.sweeperthread.LSADusersearch(clsComputer mycomputer, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
-------------------------------------------------------------------------
System.Runtime.InteropServices.COMException (0x80072116): Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)
at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack, Boolean IgnoreReturn)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn)
at Lansweeper30.sweeperthread.LSADusersearch(clsComputer mycomputer, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
S30611\admin
1/31/2008 4:10:44 PM : ALTAMONTE
System.Runtime.InteropServices.COMException (0x80072116): Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)
at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack, Boolean IgnoreReturn)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn)
at Lansweeper30.sweeperthread.LSADusersearch(clsComputer mycomputer, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
-------------------------------------------------------------------------
System.Runtime.InteropServices.COMException (0x80072116): Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)
at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack, Boolean IgnoreReturn)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn)
at Lansweeper30.sweeperthread.LSADusersearch(clsComputer mycomputer, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
ALTAMONTE\Baldwin-Fairchild
1/31/2008 4:12:58 PM : ALTAMONTE
System.Runtime.InteropServices.COMException (0x80072116): Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)
at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack, Boolean IgnoreReturn)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn)
at Lansweeper30.sweeperthread.LSADusersearch(clsComputer mycomputer, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
-------------------------------------------------------------------------
System.Runtime.InteropServices.COMException (0x80072116): Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)
at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack, Boolean IgnoreReturn)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn)
at Lansweeper30.sweeperthread.LSADusersearch(clsComputer mycomputer, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
ALTAMONTE\Baldwin-Fairchild
1/31/2008 4:13:06 PM : ALTAMONTE
System.Runtime.InteropServices.COMException (0x80072116): Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)
at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack, Boolean IgnoreReturn)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn)
at Lansweeper30.sweeperthread.LSADusersearch(clsComputer mycomputer, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
-------------------------------------------------------------------------
System.Runtime.InteropServices.COMException (0x80072116): Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)
at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack, Boolean IgnoreReturn)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn)
at Lansweeper30.sweeperthread.LSADusersearch(clsComputer mycomputer, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
ALTAMONTE\Baldwin-Fairchild
2/1/2008 12:14:29 PM : S30611
System.Runtime.InteropServices.COMException (0x80072116): Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)
at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack, Boolean IgnoreReturn)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn)
at Lansweeper30.sweeperthread.LSADusersearch(clsComputer mycomputer, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
-------------------------------------------------------------------------
System.Runtime.InteropServices.COMException (0x80072116): Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)
at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack, Boolean IgnoreReturn)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn)
at Lansweeper30.sweeperthread.LSADusersearch(clsComputer mycomputer, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
S30611\admin
2/1/2008 12:16:22 PM : S30611
System.Runtime.InteropServices.COMException (0x80072116): Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)
at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack, Boolean IgnoreReturn)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn)
at Lansweeper30.sweeperthread.LSADusersearch(clsComputer mycomputer, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
-------------------------------------------------------------------------
System.Runtime.InteropServices.COMException (0x80072116): Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)
at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack, Boolean IgnoreReturn)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn)
at Lansweeper30.sweeperthread.LSADusersearch(clsComputer mycomputer, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
S30611\admin
2/1/2008 12:17:57 PM : S30611
System.Runtime.InteropServices.COMException (0x80072116): Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)
at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack, Boolean IgnoreReturn)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn)
at Lansweeper30.sweeperthread.LSADusersearch(clsComputer mycomputer, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
-------------------------------------------------------------------------
System.Runtime.InteropServices.COMException (0x80072116): Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)
at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack, Boolean IgnoreReturn)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn)
at Lansweeper30.sweeperthread.LSADusersearch(clsComputer mycomputer, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
S30611\admin
2/1/2008 12:20:55 PM : S30611
System.Runtime.InteropServices.COMException (0x80072116): Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)
at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack, Boolean IgnoreReturn)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn)
at Lansweeper30.sweeperthread.LSADusersearch(clsComputer mycomputer, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
-------------------------------------------------------------------------
System.Runtime.InteropServices.COMException (0x80072116): Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)
at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack, Boolean IgnoreReturn)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn)
at Lansweeper30.sweeperthread.LSADusersearch(clsComputer mycomputer, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
S30611\admin
2/1/2008 12:28:24 PM : ALTAMONTE
System.Runtime.InteropServices.COMException (0x80072116): Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)
at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack, Boolean IgnoreReturn)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn)
at Lansweeper30.sweeperthread.LSADusersearch(clsComputer mycomputer, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
-------------------------------------------------------------------------
System.Runtime.InteropServices.COMException (0x80072116): Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)
at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack, Boolean IgnoreReturn)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn)
at Lansweeper30.sweeperthread.LSADusersearch(clsComputer mycomputer, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
ALTAMONTE\Baldwin-Fairchild

[Hemoco]

Is this the only error?
If you click on a computer in the interface you also have a tab with errors.
It seems that the user running the service (mostly lsscanner) does not have rights to read the information about a user in active directory.

[jrivera]

here is my errorlog.txt

1/31/2008 4:10:13 PM : S30611
System.Runtime.InteropServices.COMException (0x80072116): Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)
at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack, Boolean IgnoreReturn)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn)
at Lansweeper30.sweeperthread.LSADusersearch(clsComputer mycomputer, clsThreadinfo Threadinfo, SqlConnection& sqlcon)