Computers not scanning in 3.2

[taeratrin]

I have several computers showing up as Never Scanned. When I run the connection tester on them, everything returns OK. No errors reported when I view the details on the site.

Any ideas?

[sbartley]

I think i have fixed the problem done serval things not sure witch one worked ::

- stop the service on the server
- delete the lansweep30.exe
- replace it with the new service
- delete lan sweeper service useing the srvinstw tool
- install the service with srvinstw tool
- delete error log
- start service

[gsvarney]

sbartley wrote:
I think i have fixed the problem done serval things not sure witch one worked ::

- stop the service on the server
- delete the lansweep30.exe
- replace it with the new service
- delete lan sweeper service useing the srvinstw tool
- install the service with srvinstw tool
- delete error log
- start service

Sweet! This appears to be working for me also. After deleting the service and recreating it with the 3.2 exe and config files I'm now seeing the scanned computers increasing in direct proportion to the decreased number of unscanned. Interesting.

[Hemoco]

gsvarney wrote:

sbartley wrote:
I think i have fixed the problem done serval things not sure witch one worked ::

- stop the service on the server
- delete the lansweep30.exe
- replace it with the new service
- delete lan sweeper service useing the srvinstw tool
- install the service with srvinstw tool
- delete error log
- start service

Sweet! This appears to be working for me also. After deleting the service and recreating it with the 3.2 exe and config files I'm now seeing the scanned computers increasing in direct proportion to the decreased number of unscanned. Interesting.

Hi garvey, which steps did you took for your 3.2 upgrade, and in which order?

[gsvarney]

Lansweeper wrote:

gsvarney wrote:

sbartley wrote:
I think i have fixed the problem done serval things not sure witch one worked ::

- stop the service on the server
- delete the lansweep30.exe
- replace it with the new service
- delete lan sweeper service useing the srvinstw tool
- install the service with srvinstw tool
- delete error log
- start service

Sweet! This appears to be working for me also. After deleting the service and recreating it with the 3.2 exe and config files I'm now seeing the scanned computers increasing in direct proportion to the decreased number of unscanned. Interesting.

Hi garvey, which steps did you took for your 3.2 upgrade, and in which order?

You would ask me that!! With trying to get this going, I'm not *certain* but I believe I:

Copy 3.2 folders over original installation
Delete invalid domain entries in the tsysadmins table
Run the upgradedatabase.sql script
Remove the LanSweeper service
Install LanSweeper 3.2 service with Active Scanning

Copying the Web service didn't change any config, just added the 2 files
Copied over new lsmanage.exe, not sure when I did that.

I hope this is an accurate representation of what I did.

[sbartley]

I have the same issue all the clients i have added after 3.2 show up as never scaned even when i run the client program again picks up username change but no other data

I have also tryed replaceing the lansweeper service on the server to 3.1 but no joy

[Hemoco]

When you ping to "potter2.ridge.k12.wa.us" does it resolve to the correct ipaddress?

[gsvarney]

Lansweeper wrote:
When you ping to "potter2.ridge.k12.wa.us" does it resolve to the correct ipaddress?

Yes, it does. I know I do have some mismatches in DNS, but this one is good. I'm sure I don't have all that many that are wrong.

[Hemoco]

Is the potter2 computer found by the active scanning or did you run lsclient.exe on it.
Could you also post the record from the table tblcomputers please.

[gsvarney]

Lansweeper wrote:
Is the potter2 computer found by the active scanning or did you run lsclient.exe on it.
Could you also post the record from the table tblcomputers please.

I have disabled the script that runs lsclient so all are via active scanning.

Here is the potter2 record from tblcomputers:

Computername Domain Userdomain Username Lastseen Firstseen Lasttriggered LastScheduled LastActiveScan FQDN
POTTER2 SPUDDERS 9/16/2008 7:38:35 AM 9/15/2008 11:04:55 AM 9/16/2008 7:38:35 AM potter2.ridge.k12.wa.us

The Userdomain, Username, Lasttriggered and LastScheduled fields are blank. It doesn't appear any differently than those that scanned as far as I can see.

[gsvarney]

Now that I've gotten 3.2 up and working, I also am seeing this. In my case, 189 out of 283 systems so far as coming up this way. On some I see this error:
The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
but on most I see no error in the Web interface. Here is what is in my log:

9/15/2008 11:37:12 AM : Database connection successful, starting up service

9/15/2008 11:37:12 AM : Active scanning enabled

9/15/2008 11:39:07 AM : PHYATTLT
System.Management.ManagementException: Critical error
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementPath.GetManagementPath(IWbemClassObjectFreeThreaded wbemObject)
at System.Management.ManagementObject.GetManagementObject(IWbemClassObjectFreeThreaded wbemObject, ManagementScope scope)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.get_Current()
at Lansweeper31.sweeperthread.GetWMI(String Querystr, String Table, clsComputer mycomputer, String section, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
-------------------------------------------------------------------------
9/15/2008 11:41:21 AM : HOLMAN_JLT
System.Management.ManagementException: Critical error
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementPath.GetManagementPath(IWbemClassObjectFreeThreaded wbemObject)
at System.Management.ManagementObject.GetManagementObject(IWbemClassObjectFreeThreaded wbemObject, ManagementScope scope)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.get_Current()
at Lansweeper31.sweeperthread.GetWMI(String Querystr, String Table, clsComputer mycomputer, String section, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
-------------------------------------------------------------------------
9/15/2008 11:42:54 AM : HS-SSS-LANG2
System.Management.ManagementException: Critical error
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementPath.GetManagementPath(IWbemClassObjectFreeThreaded wbemObject)
at System.Management.ManagementObject.GetManagementObject(IWbemClassObjectFreeThreaded wbemObject, ManagementScope scope)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.get_Current()
at Lansweeper31.sweeperthread.GetWMI(String Querystr, String Table, clsComputer mycomputer, String section, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
-------------------------------------------------------------------------

None of these computers has the problem of not being scanned.
Here is a screenshot of one such computer:



I've always had some of these, but not this many. Note that I am also using the AD scanning, if that makes a difference.