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CC doesn't work

How can I fix my system to enable CC in tickets?Mail is setup correct and it works for incoming mails and outgoing. But If I add user in CC, nothing happend.Is there any solution for this, or what I have to do?thx

dr_sah by • Engaged Sweeper II
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Dynamic list

Hi,We have various units from different types (AssetType1, AssetType2, AssetType3). Each of them have multiple units (we have 3 or 4 units of the same type with various S/N).Each unit have states. They can either be available, in repair, loan, etc.I...

Dropdown Menus for Helpdesk State, Type, and Agent

This is a petty minor thing and I'm sure something you all have heard before... This is something that is possible with more clicks, but I'd love to see drop-down menus on the Helpdesk in the Tickets view for changing the State, Type, and Agent.A sin...

aparis99 by • Engaged Sweeper II
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  • 1 kudos

Ticket dispatching not working

I can't seem to get automatic Ticket dispatching to work. At the moment, the only Filter i defined is that Mails coming from our Domain to the inbox of the Helpdesk get automatically dispatched to the Team. Mails in itself are working, if users gener...

Resolved! Connect via NIC card instead of DNS record?

We have laptops that use the LAN when connected, then auto-switches to the WLAN when disconnected. Lansweeper knows the LAN address because it is listed with the "Network" value, however, if you ping or otherwise try to connect to a machine through L...

Open users local Temp directory

We have a regular need to connect to and view trace files located in \\computername\c$\Users\username\AppData\Local\Temp\Desktop AuthorityI created this custom action that could easily be modified to any folder on the machine. Assumes you have admini...

studerje by • Engaged Sweeper II
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Resolved! Uptime Calendar...showing the future?

We are trying to troubleshoot some sleep settings on some computers and I noticed on one of them, it's showing the current uptime for Saturday May 11th...the problem is, right now, it's Friday May the 10th. Both the client system and the Lansweeper ...

jwood_mls by • Champion Sweeper
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  • 3 replies
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