Consistent 100 Percent CPU Usage

[gdavis]

We have Lansweeper version 5224 running with IIS on a virtual Windows 2008 R2 Server. We have recently seen a 100% spike in constant CPU usage on the server. Stopping the lansweeper service fixes the issue, but it returns when the service is started again. I have also disabled all scanning and restarted the service, but the CPU usage is still 100%. Can anyone provide insight on the possible cause of this issue? Thanks in advance.

[Susan_A · Accepted solution]

We haven't heard back from you, so we assume this issue has been resolved. Note that for 2008 R2 this patch may be required.

[Daniel_B]

Could you write a mail to support@lansweeper.com with

- a screenshot of the task manager on your Lansweeper server
- the error log saved under Program Files (x86)\Lansweeper\Service\Errorlog.txt

We will follow up via e-mail