Dell requires Express code instead of Service tag for support. Any way to include it?

[sg_it]

Hi,

Recently we had to log a call with Dell and found that now we have to give an express tag (instead of a service tag). The information is not in LanSweeper and also not available at the Dell Warranty details.

Is there any known way to pull that out? Will a new release of LanSweeper include such feature?

[Hemoco]

Found this: http://creativyst.com/Doc/Articles/HT/Dell/DellNumb.htm