Devices not scanning

[dstjames]

I noticed that lan sweeper has not been scanning any computers so I went in and looked and I think it was because a while ago we changed our domain admin password. So I changed the admin password in lansweeper to the correct id and password and restarted lansweeper but its still not scanning. Oh I should mention I am a premium user so I have active scanning enabled.

So I checked and there is a newer version out so I thought I would upgrade. I am currently on 4.0.0.116 so i downloaded the newest 4.0.0.37. I installed it doing an upgrade and it acts like everything works but when I go into the configuration utility it still says its 4.0.0.116 in the upper left corner and scanning is still not working.

I look in the logs and i am getting this error: The configuration of the AdminConnection\TCP protocol in the SQL instance SQLLANSWEEPER is not valid.

Anyone have any ideas?

[dstjames]

I figured it out. The service wasnt starting because the service was set to use the admin password that had changed as well. Once I changed the password on the service and started it then everything started to work.

thanks for the nudge in the right direction.

[Hemoco]

4.0.0.116 is the version of the configuration tool
4.0.0.37 is the version of the service.
When you start the service there is an errorlog.txt file located in the service folder.

[dstjames]

Where is the errorlog.txt file located? i see an install.log file but I cant find the errorlog.txt.

[Hemoco]

Can you post your errorlog.txt file please.