Devices need to have one or more of the following protocols enabled in order to be scanned: FTP, HTTP, HTTPS, JetDirect, SIP, SMTP, SNMP (SNMPv1 or SNMPv2), SSH or Telnet. If available, SNMP is generally used. You can run the following tool
on your Lansweeper server to test connections to specific IP addresses and see which protocols are enabled: http://download.lansweeper.com/tools50/DeviceTester.exe
If one or more of the aforementioned protocols are enabled, you can submit your devices for IP Address Range Scanning under Configuration/Scanning Setup/Scanning Methods in order to scan them. If SNMP is enabled, you will also need to:
• Create one or more SNMP credentials under Configuration/Scanning Setup/Scanning Credentials, by hitting the Add New Credential button.
• Map your SNMP credentials to your devices’ IP ranges, by hitting the green + button next to a range in the IP Address Range Scanning section of Configuration/Scanning Setup/Scanning Methods.