Logon failure error during installation

[dashtu]

I'm installing Lansweeper for the first time. I completed configuring SQLExpress on a Windows 2000 server. ISS is installed and configured. During installation of Lansweeper I get past the SQL account configuration page but cannot get past the Service Configuration page. I keep getting the error - Logon failure:unknown UserName or bad Password!

I've attached a picture, just in case. I've tried a number of admin group usernames and passwords but no go. I've tried with the domain and without. Tried a local admin account that I also put into AD with the same password, no go.

I get no errors in the App, Sec, or Sys logs and even ran filemon to see if file access was being denied somewhere. I'm feelin like a complete n00b, is there something I'm missing??

Any thoughts appreciated!

[Hemoco]

This was a bug in the installer, it's fixed now.

[NYNet]

I got it working. I was unable to get it up and running with a VM enviroment but on a physical machine it ran perfect. I was using the free VM package not the ESX server that may be the difference. One more thing, so far this application is wonderful!!

[NYNet]

The server is part of AD and I used the local admin account, and a few domain admin accounts. No luck at all. We are on a 2000 AD domain not a 2003 just so you know.

[Hemoco]

I get no errors in the App, Sec, or Sys logs and even ran filemon to see if file access was being denied somewhere. I'm feelin like a complete n00b, is there something I'm missing??

If you know what filemon is you are not a noob 😉

I'm still investigating the issue, I cannot reproduce it on my test machines (vmware, virtual pc)

[Hemoco]

With which type of account are you logging on (domain,local)
Is the server part of an active directory domain?

[NYNet]

I am getting the same exact error! Any luck figuring this thing out. I am running it off of a VM, that could be the issue.