lsremote shows key expired, despite validating new key in Lansweeper Configuration

[chinwaa]

Hi,

Our Premium license expired, but we have since purchased and validated a new one. However, lsremote now shows key expired, despite validating new key in Lansweeper Configuration and waiting 15 mins.

I have restarted the Lansweeper service, downloaded the latest premium tools and copied them and the license.txt to the Lansweeper share, is there anything else I can try please?

[chinwaa]

I've managed to get access to the "Register" menu by running lsremote.exe direct from the Lansweeper share without any parameters, instead of from the Action screen on the dashboard, with a specific PC targeted.

New license is now fully validated and lsremote is working properly.

[Hemoco]

please contact us by e-mail for this problem lansweeper@hemoco.com

[chinwaa]

Thanks for your reply. Unfortunately, the "Register" and "Help" menu buttons are greyed out in the lsremote app.

[Hemoco]

Can you click on "register" in the lsremote menu, maybe you the old key is still there.