Please contact support@lansweeper.com and provide us with:
- Link to this forum thread.
- Screenshot of Configuration/Scanning Setup/Your License.
- Screenshot of a connection test performed to the problem machine using the DeviceTester.exe: http://download.lansweeper.com/tools50/DeviceTester.exe
Perform the test on your Lansweeper server, connecting to the problem machine's IP address, and show us the entire test window.