It would be nice to have a helpdesk reporting system for quick items. Example, "road warrior" calls in to report that the VPN isn't functional for him/her. Tech finds that the user has been disabled on the VPN server for too many attempts. Tech relays that info to "road warrior" and re-enables, "road warrior" recalls correct password, all is functional. Now my tech is going to spend time to create a ticket, close the ticket and delete the email notification. "Road warrior" calls back to ask why a ticket had been opened and tech relays the reporting of the incident. Big waste of time! A simple ticket note would time stamp the support and doc any fix the tech may relay. DONE.... Save the more detailed tickets for bigger issues and still have accountability for time/activities.
Hey! one can wish on the wish list right?
