Is there anyway to manually or automatically set an amount of time a ticket would've taken?
I've noticed one of the reports that are included in the lansweeper install called "Helpdesk: Time Worked per ticket" and I noticed that the timeworked column in the query does not pull any values through the htblnotes table. From what I can tell comments can have time worked entered into it but I can not see anything indicating adding time to a ticket besides the SLA time.
Is there any feature in the bare install of the software or does this feature even exist?
Lansweeper Version: 12.3.2.3
Any help will be appreciated! 😀
