Remote screenshot

[estinson]

We are having a slight issue when the remote user has 3 monitors. It will return an image of just the primary monitor. When the remote user has 2 or 1 monitor, it is working fine.

[Hemoco]

Could you contact us about this issue through email. Our email address is support@lansweeper.com

You are using the latest version of Screengrab.exe, which supports 2 monitors. We will try to reproduce the problem you are experiencing while using 3 monitors.

[estinson]

Screengrab.exe is 4.0.0.80

[Hemoco]

Could you also give us the version number of your screengrab.exe. You can find it in Program Files/Lansweeper/Actions.

[estinson]

It is 4.1.0.29

[Hemoco]

Could you let us know what the exact version number is of your LansweeperService.exe? You can find it in Program Files/Lansweeper/Service.