→ Celebrate SysAdmin Day 2024 with Lansweeper Enter our Giveaway here

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
drollo
Engaged Sweeper
Hello,

I have a odd problem. I installed a new software on my Computers which I can see under Add/Remove programs.

I created a report to show me which machines still miss the application.

Now suddenly Lansweeper cannot see/recognize that application anymore. It is not listed in the Software report anymore and my other report that should list machines missing the app gets bigger

Any idea why Lansweeper does not show an installed app in the software report?
1 REPLY 1
Hemoco
Lansweeper Alumni
Please contact us at support@lansweeper.com and provide us with the following:
- Screenshot of your web console landing page. You can access your landing page by clicking on the Lansweeper logo in the top left corner of the web console. Please show us the whole page.
- SQL code for the report you are using to find computers without the software installed.
- Screenshots of the Lansweeper webpage for one computer that you believe should not be in the report. Please show us the "Actions" and "Software" sections of the computer's Lansweeper webpage.
- Screenshot of Add/Remove Programs on the computer itself.