Please contact support@lansweeper.com and provide us with:
- Link to this forum thread.
- Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
- Screenshot of the Lansweeper webpage that was generated for the machine.
- Screenshot of a connection test performed to the machine using the DeviceTester.exe, which can be found in Program Files (x86)\Lansweeper\Actions on your Lansweeper server. Perform the test on your Lansweeper server, connecting to the problem machine's IP address, and show us the entire test window.