Stopped Scanning

[RTI_IT]

Hello,

We bought lansweeper on 7/30/13, it scanned and was able to see 121 computers on our domain. The next day it scanned with the same result. Then on 8/1 we were unable to scan 19 computers, all stating:

Access Denied
Local (.\administrator), Global (rti-cad-cam\Administrator)
08/21/2013 08:31:04

Here's what I've already ruled out:
OS Updates: Of the 19 machines 9 are win 7, 6 are XP, 2 are win 2000, and 2 are Win 2008 R2
IP Address: They are in controlled blocks, based on role, and these 19 are in 5 different blocks. We use DHCP, and I have verified no IP changes occurred for the servers.
Credentials: I am able to use the same credentials and gain access to the admin share, as well as control/edit the machines.
Time: I have verified the system time is within a min of the domain.
Firewall: Our windows policy turns off local firewalls.
Connection: I ran the Lansweeper connection test on them and they are all fine.


Any ideas??

[Hemoco]

Problem resolved through email. An invalid scanning credential password was submitted within Lansweeper. The credential's password was likely changed at some point, but not updated within Lansweeper.

[RTI_IT]

Thanks! I just sent the information in, hoping for good news soon!!

[Hemoco]

Please contact support@lansweeper.com and provide us with:
• Program Files (x86)/Lansweeper/Service/Errorlog.txt, as present on your Lansweeper server.
• Screenshots of one problem machine’s Lansweeper webpage. Show us the following tabs: Summary, Scan Time, Errors.
• Screenshot of a connection test performed to the problem machine using testconnection.exe: http://download.lansweeper.com/tools50/TestConnection.exe
Perform the test on your Lansweeper server, check “alternate credentials”, submit the same credential used by Lansweeper to scan the machine and show us the entire test window.