unknown fields\variables

[cooxman]

I have a problem with the Memorytype variable/column in the tsysMemoryTypes Table.When the value is "0", the corresponding value assigned to the MemoryName variable/column is "Unknown". What is the cause of this? Does lansweeper self-assign this column/variable when it cannot interpret the actual value returned by the scanned computer, or does it obtain this 0 value from the scanned computer. What is a potential way forward for obtaining more specific info assigned to this variable. Is it a lansweeper limitation or a system limitation?

[Hemoco]

Lansweeper gets this information from WMI.

See this link : http://msdn.microsoft.com/en-us/library/aa394347%28VS.85%29.aspx

See this link about the problem from microsoft support : http://support.microsoft.com/kb/922813

Most of the times a bios upgrade solves the "unknown"