Configuring & Using the Helpdesk

Configure and use Lansweeper's Helpdesk, which includes a ticketing system, knowledge base, calendar, and more.

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Knowledge Base Articles

Reset the ticket ID counter

Each ticket in the Lansweeper helpdesk has a numeric ID, listed next to the ticket title. If you're testing the helpdesk, you may at one point want to delete all of your test tickets and start over. If you do, you may notice that IDs previously assig...

Lansweeper by Lansweeper Tech Support
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Share information with the News widget

Users and agents that log into the Lansweeper web console are presented with a dashboard that includes, among others, a company news widget. Agents and users with asset management rights can manually drag the widget into their dashboard as well. The ...

Lansweeper by Lansweeper Tech Support
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Resolve ticket attachment issues

In the helpdesk module, tickets can contain images and other attachments. Attachments can come from emails that were imported as tickets or can be added through the web console. Attachments are stored in a folder on your Lansweeper server, not in you...

Susan_A by Lansweeper Alumni
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