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Jony
Engaged Sweeper

When trying to install the agent on the first PC, the installer gets to a point where it's stuck on the following two messages, and after trying to link for a while it gives up and rolls back the installation after giving an error message. 

After the installation fails and rolls back, the log file for the agent contains the below line, which seems like a smoking gun to me. The thing is, I'm on a free licence with zero devices on it currently, so I don't know why it would complain about licences... Any help would be greatly appreciated. I'm hoping to deploy silently, but obviously can't until I get this issue resolved.

2025-08-05 14:41:19.702 +01:00 [ERR] Could not create installation. Error(s): ["3 INVALID_ARGUMENT: Wrong site subscription (Freeware or payment expected)"]

 
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2 REPLIES 2
Gilian
Product Team
Product Team

Hi @Jony ,

Thanks for reaching out.

The installation should continue given that you're on a freeware site and have any assets in your inventory yet.

I created a bug with reference ACME-39053 for this and we'll update you when this is resolved and you can continue the silent deployments.

Jony
Engaged Sweeper

How long is that likely to take? Time is a factor here and if I'm not able to deploy Lansweeper I'll be forced to look for an alternative.

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