This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
We’re currently experiencing a high volume of support requests, which may result in longer response times — thank you for your patience and understanding.
Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alert technician on stale ticket

seand
Engaged Sweeper II

‎08-29-2019 05:30 PM

Is there a way for me to alert a tech when a ticket has been sitting idle for some time regardless of the state (unless closed or resolved).
Labels:
0 Kudos
1 REPLY 1
Esben_D
Lansweeper Employee
Lansweeper Employee

‎08-30-2019 08:38 AM

The only thing I can think of is a report alert. Problem is that you would have to create a report for each tech (which shows tickets that have been sitting idle) and create a report alert for each tech.

Doable if you only have a handful.
0 Kudos

General Discussions

Find answers to technical questions about Lansweeper.

New to Lansweeper?

Try Lansweeper For Free

Experience Lansweeper with your own data.
Sign up now for a 14-day free trial.

Try Now