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Alert technician on stale ticket

seand
Engaged Sweeper II

‎08-29-2019 05:30 PM

Is there a way for me to alert a tech when a ticket has been sitting idle for some time regardless of the state (unless closed or resolved).
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1 REPLY 1
Esben_D
Lansweeper Employee
Lansweeper Employee

‎08-30-2019 08:38 AM

The only thing I can think of is a report alert. Problem is that you would have to create a report for each tech (which shows tickets that have been sitting idle) and create a report alert for each tech.

Doable if you only have a handful.
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