Is there a way to change the URL of the phone number from callto: to tel:?In our case, our CTI software would then be able to interpret this (tel:) and we would dail over it.
Looking to Restrict users to ONLY the helpdesk portal page, and then only to the tickets page with respect to the tickets they own.I've gone to configuration\users access & Roles however nothing set to "helpdesk" ONLY - am I missing something?Thank y...
I have set the HD up this way and need to run the report from this site.https://www.lansweeper.com/forum/yaf_postst16360_Helpdesk-report---subcategory.aspx#post55047But I want to add each ticket reason beneath, not just one, so I thought this would w...
Hello community!Is there a way to wipe all the data from LS? I found a topic from 2012 with a script to run, but as it is too old, I believe it may be outdated after 9 years, right?Also, we use LsAgent on our Windows and Mac laptops. By wiping the da...
Hi,I have created an Office 365 connector in Scanning Methods with my Office 365 username and my password, however when the scan is run the error message "Unable to login using credentials for '...'"I am 100% sure I'm using the correct 365 username a...
We have a lot of Helpdesk users that aren't connected with the AD user. How are those two accounts synced? It seems to be very random as to which account is used when a ticket is created. Is there a easy way to push for all users that have a matchi...
We changed the IP addresses for VOIP phones but Lansweeper hasn't picked up the new IP addresses. I tried a manual scan on a couple but still not recognizing new IP.
