Deployment Package Successful but Log error

[Alex_Marshall]

When setting up a new deployment package we have one particular installer that does successfully deploy on any target terminal however the logs state a timeout, We've noticed this is only happening with one package and it has the exact same setup as the rest, the only difference is the executable used.


File (exe): vlc-3.0.8-win32.exe

Error code:

11/07/2019 14:16:51 PC000000 Install VLC admin -1 2 Scanning Credentials Result: Package timeout reached. Stopping deployment executable: Successful. Timeout: (300sec). Credential: (domain\admin). ShareCredential: (domain\admin). 6.0.230.4

We believe it to be the exe not providing the correct response to the server but can't figure out how to resolve this (if even possible)

[CyberCitizen]

VLC does report successfully, I would suggest pushing out your wait time / timeout time if your having an issue at the very least push it to 10 minutes depending on where you are deploying it etc.

Below is an example of the package I am using to deploy VLC.

I do need to update our VLC version but I have been lazy and VLC plays most things straight away anyway.

At the very least you will need a silent install switch otherwise the installer doesn't know what to do.

"{PackageShare}\VideoLAN (VLC)\vlc-3.0.7.1-win64.exe" /L=1033 /S

If you want to perform an unattended (or silent) installation of VLC, you can do so via a command-line interface. Type in "filename" /L="languagecode" /S. For example, the English installation would look something like vlc-2.0.1-win32.exe /L=1033 /S.

Additional Info: https://wiki.videolan.org/Documentation:Installing_VLC/

<?xml version="1.0" encoding="utf-8"?>
<Package>
  <Name>APP.VLC Media Player</Name>
  <Description></Description>
  <ShutdownOption>0</ShutdownOption>
  <ShutdownTime>0</ShutdownTime>
  <MaxDuration>1200</MaxDuration>
  <Rescan>True</Rescan>
  <RunMode>2</RunMode>
  <Steps>
    <Step>
      <Nr>1</Nr>
      <Name>Kill VLC Process</Name>
      <Type>3</Type>
      <ReturnCodes>0,1641,3010</ReturnCodes>
      <Success>-1</Success>
      <Failure>-1</Failure>
      <Path>vlc.exe</Path>
      <Parameters>/f /t</Parameters>
      <MSIParameters></MSIParameters>
      <MSIName></MSIName>
      <MSIVersion></MSIVersion>
      <Command>taskkill /im vlc.exe /f /t</Command>
      <EditMode>False</EditMode>
      <Conditions />
    </Step>
    <Step>
      <Nr>2</Nr>
      <Name>Check For 32bit Uninstall</Name>
      <Type>5</Type>
      <ReturnCodes></ReturnCodes>
      <Success>4</Success>
      <Failure>3</Failure>
      <Path></Path>
      <Parameters></Parameters>
      <MSIParameters></MSIParameters>
      <MSIName></MSIName>
      <MSIVersion></MSIVersion>
      <Command></Command>
      <EditMode>False</EditMode>
      <Conditions>
        <Condition>
          <Type>1</Type>
          <SpecOne>C:\Program Files (x86)\VideoLAN\VLC\</SpecOne>
          <SpecTwo>uninstall.exe</SpecTwo>
          <Operator>1</Operator>
          <Value></Value>
        </Condition>
      </Conditions>
    </Step>
    <Step>
      <Nr>3</Nr>
      <Name>Check For 64bit Uninstall</Name>
      <Type>5</Type>
      <ReturnCodes></ReturnCodes>
      <Success>5</Success>
      <Failure>6</Failure>
      <Path></Path>
      <Parameters></Parameters>
      <MSIParameters></MSIParameters>
      <MSIName></MSIName>
      <MSIVersion></MSIVersion>
      <Command></Command>
      <EditMode>False</EditMode>
      <Conditions>
        <Condition>
          <Type>1</Type>
          <SpecOne>C:\Program Files\VideoLAN\VLC\</SpecOne>
          <SpecTwo>uninstall.exe</SpecTwo>
          <Operator>1</Operator>
          <Value></Value>
        </Condition>
      </Conditions>
    </Step>
    <Step>
      <Nr>4</Nr>
      <Name>Uninstall 32bit VLC</Name>
      <Type>1</Type>
      <ReturnCodes>0,1641,3010</ReturnCodes>
      <Success>6</Success>
      <Failure>-3</Failure>
      <Path>C:\Program Files (x86)\VideoLAN\VLC\uninstall.exe</Path>
      <Parameters>/S</Parameters>
      <MSIParameters>/i /qn /norestart</MSIParameters>
      <MSIName></MSIName>
      <MSIVersion></MSIVersion>
      <Command>"C:\Program Files (x86)\VideoLAN\VLC\uninstall.exe" /S</Command>
      <EditMode>False</EditMode>
      <Conditions />
    </Step>
    <Step>
      <Nr>5</Nr>
      <Name>Uninstall 64bit VLC</Name>
      <Type>1</Type>
      <ReturnCodes>0,1641,3010</ReturnCodes>
      <Success>6</Success>
      <Failure>-3</Failure>
      <Path>C:\Program Files\VideoLAN\VLC\uninstall.exe</Path>
      <Parameters>/S</Parameters>
      <MSIParameters>/i /qn /norestart</MSIParameters>
      <MSIName></MSIName>
      <MSIVersion></MSIVersion>
      <Command>"C:\Program Files\VideoLAN\VLC\uninstall.exe" /S</Command>
      <EditMode>False</EditMode>
      <Conditions />
    </Step>
    <Step>
      <Nr>6</Nr>
      <Name>Check OS Architecture</Name>
      <Type>5</Type>
      <ReturnCodes></ReturnCodes>
      <Success>7</Success>
      <Failure>8</Failure>
      <Path></Path>
      <Parameters></Parameters>
      <MSIParameters></MSIParameters>
      <MSIName></MSIName>
      <MSIVersion></MSIVersion>
      <Command></Command>
      <EditMode>False</EditMode>
      <Conditions>
        <Condition>
          <Type>3</Type>
          <SpecOne></SpecOne>
          <SpecTwo></SpecTwo>
          <Operator>5</Operator>
          <Value></Value>
        </Condition>
      </Conditions>
    </Step>
    <Step>
      <Nr>7</Nr>
      <Name>Install 32bit VLC</Name>
      <Type>1</Type>
      <ReturnCodes>0,1641,3010</ReturnCodes>
      <Success>-2</Success>
      <Failure>-3</Failure>
      <Path>{PackageShare}\VideoLAN (VLC)\vlc-3.0.7.1-win32.exe</Path>
      <Parameters>/L=1033 /S</Parameters>
      <MSIParameters>/i /qn /norestart</MSIParameters>
      <MSIName></MSIName>
      <MSIVersion></MSIVersion>
      <Command>"{PackageShare}\VideoLAN (VLC)\vlc-3.0.7.1-win32.exe" /L=1033 /S </Command>
      <EditMode>False</EditMode>
      <Conditions />
    </Step>
    <Step>
      <Nr>8</Nr>
      <Name>Install 64bit VLC</Name>
      <Type>1</Type>
      <ReturnCodes>0,1641,3010</ReturnCodes>
      <Success>-2</Success>
      <Failure>-3</Failure>
      <Path>{PackageShare}\VideoLAN (VLC)\vlc-3.0.7.1-win64.exe</Path>
      <Parameters>/L=1033 /S</Parameters>
      <MSIParameters>/i /qn /norestart</MSIParameters>
      <MSIName></MSIName>
      <MSIVersion></MSIVersion>
      <Command>"{PackageShare}\VideoLAN (VLC)\vlc-3.0.7.1-win64.exe" /L=1033 /S </Command>
      <EditMode>False</EditMode>
      <Conditions />
    </Step>
  </Steps>
  <SoftwareVersion>7.0.110.2</SoftwareVersion>
</Package>

[NicholeKaligian]

It's possible that the installer doesn't provide the correct feedback, in which case Lansweeper will indeed not be able to confirm the deployment's success. If you've set the success and fail codes correctly, there's not much else you can configure within Lansweeper.

[pryan67]

What are the switches you're using to install VLC? Have you tried running it from command line on one of the target machines?

[Alex_Marshall]

pryan67 wrote:
What are the switches you're using to install VLC? Have you tried running it from command line on one of the target machines?

What is exactly meant with 'switches'?

When running from cmd on a target machine it opens the exe installer (selecting location, additional plugins etc..) Which when done manually all works fine but CMD gives no further info.