‎02-14-2019 01:35 PM
‎03-07-2019 03:29 PM
‎03-07-2019 03:37 PM
Hendrik.VE wrote:
As a workaround, you could create a rule in your email client that moves mails containing a simple 'Thanks' to a folder that is not monitored by Lansweeper. Of course, that way you wouldn't see the actual Thank You message in the Helpdesk system.
‎03-07-2019 03:15 PM
‎03-07-2019 03:19 PM
Esben.D wrote:
Auto close is the closest you can get, but like you mention, you would have to ignore the tickets long enough for the auto close to take effect.
MY suggestion was more meant to try and reduce the amount of reply emails when a ticket is resolved. By mentioning that the ticket is closed, hopefully people will refrain from sending another reply.
‎02-15-2019 09:06 AM
‎03-05-2019 03:21 PM
Esben.D wrote:
There is no way to prevent a response on a ticket re-opening it. The best you can do is set auto close rules to automatically close the ticket and send a notice to the user.
Alternatively, you could enable an email template that informs the user of the ticket status, so that he knows when it's closed.
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